|HOW DO I ENROLL?
1. DECIDE IF YOU PREFER MWF OR TTH. WE
RECOMMEND 2-3 CONSECUTIVE SESSIONS FOR OUR
2. SEND US AN EMAIL WITH THE REQUESTED
SESSIONS AND THE BEST TIME FOR YOU. YOU CAN
EMAIL US THROUGH THE WEBSITE OR DIRECTLY TO
3. WE WILL CONFIRM THE TIME AND DATES
AVAILABLE AND ATTACH THE ENROLLMENT PACKET.
4. PAY YOUR $50 DEPOSIT PER SESSION/PER CHILD
AND SEND US THE ENROLLMENT PACKET. THIS WILL
COMPLETE YOUR ENROLLMENT. IF THE DEPOSIT IS
NOT RECEIVED IN 24 HOURS, THE REQUESTED
SESSION(S) WILL OPEN.
5. THE NIGHT BEFORE THE SESSION BEGINS YOU
WILL RECEIVE A REMINDER BY EMAIL.
|FREQUENTLY ASKED QUESTIONS
*WILL MY CHILD KNOW HOW TO SWIM AFTER ONE SESSION?
Although all children are different and many factors can influence how quickly they learn to swim, most kids can complete
their safety drills after the first session and many become confident swimmers.
*WHY DOES MY 2 YEAR OLD HAVE TO WEAR A REUSABLE SWIM DIAPER IF THEY ARE POTTY TRAINED?
Accidents in the pool are not a result of a child being potty trained or not. Accidents occur because the child does not
have the communication skills to let the instructor know in a instant that they have to use the restroom. Kids often have
nervous or excited tummies and just cannot tell us in time. We won't tolerate arguments regarding this policy and it is
not negotiable. This policy is for the safety of your child as well.
*WHY IS IT IMPORTANT FOR MY CHILD'S EYES TO TOUCH THE WATER EVEN WHEN THEY ARE CRYING?
We introduce "eyes in" on the very first day. A child or adult will not get over the anxiety of getting their eyes wet until
we show them and begin the process. This also helps us build trust and breath control. The longer we wait to introduce
"eyes in," the longer the anxiety will build. Believe it or not, this stage is very brief and usually ends by the third lesson.
Note: If we do not have your support, this is NOT the program for you. Your child will become a swimmer with your trust
and cooperation. They will love putting their face in the water!
DOES SWIMCHAMPS OFFER MAKE UP LESSONS?
We do not offer make up lessons or refunds. If your child attends or not, our instructors are being paid and ready to
teach. We will only schedule make up lessons if we have to cancel due to weather or unexpected events out of our control.
WHY CAN'T I ENROLL OVER THE PHONE?
We are happy to answer any questions you may have over the phone, but we will conduct enrollment and communication by
email. This helps us stay organized when we are enrolling hundreds of swim lessons. Keep in mind, some days you may be
#40 in line for a returned phone call and we are in the water and conducting email enrollments all day. We will do our best
to get back to everyone by phone in a timely manner. We are also quick to answer any questions you may have by email.